Assistant Manager

Dear All,

Greetings from Sagility!!

Job Title: Assistant Manager
Level/Salary Range: OM2
Location: Hyderabad & Bangalore
Working Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts)
Reporting To: Manager
Company: Sagility Health

Key Responsibilities:

• Lead and supervise a team of customer service representatives.
• Ensure service quality and performance standards are met.
• Monitor daily operations, including call volume, SLAs, and KPIs.
• Conduct team meetings, performance reviews, coaching, and feedback.
• Perform quality assurance checks and resolve escalated customer issues.
• Develop and deliver training programs for new hires and ongoing development.
• Prepare performance reports and use analytics for decision-making.
• Collaborate with departments (HR, IT, Sales) for seamless operations.

Qualifications:

• Bachelors degree required.
• Minimum 7 years of contact center experience, with at least 2 years in a supervisory/managerial role.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in contact center software and CRM systems.
• Knowledge of operational metrics (SL/AHT/FCR, etc.).
• Ability to manage multiple priorities under pressure.

Additional Requirements:

• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Strong commitment to customer service and continuous improvement.

Why Join Us?

• Be part of a dynamic and growing team at Sagility.
• Opportunities for leadership development.
• Engage in impactful work shaping the future of our services.

Interested Applicants can share CV Rani.ramchandani@sagilityhealth.com

Regards,

Rani