Senior Quality Assurance Analyst

Job Purpose

A leading independent academic publishing company is seeking a Senior QA Analyst to ensure the quality and reliability of its business systems. The ideal candidate will meticulously test and analyse our software applications to maintain the highest standards of performance and functionality.

KEY ACCOUNTABILITIES

The job functions include, but are not limited to, the following:

• Tests complex modules, features, and bug fixes, with a thorough understanding of the system and its integrations.
• Focuses on requirements, delving into advanced intricacies and their implications on regression testing of integrated systems.
• Collaborates effectively with peers, understanding the impact of the team's work within the department.
• Builds productive relationships across team members and ensures the team's voice is heard in cross-functional meetings.
• Demonstrates expertise in manual software testing techniques, including complex scenarios, and has a thorough understanding of QA processes.
• Skilled in defect tracking, test case creation, and execution, facilitating efficient issue resolution.
• Exhibits strong attention to detail, excellent communication skills, and a collaborative spirit. Mentors team members and is open to continuous learning.
• Proficient in Agile methodologies, actively participates in Agile ceremonies, raises risks, and provides feedback during sprint planning, daily stand-ups, retrospectives, and sprint reviews.
• Possesses a thorough understanding of the industry or domain, including knowledge of project modules and system integrations.
• Mentors team members, resolving their queries related to projects or integrations.
• Executes automation scripts and is open to acquiring and advancing automation skills.
• Participates in continuous improvement initiatives by suggesting process improvements and mapping.
• Has basic knowledge of performance testing, API testing, and database testing.
• Engages in the hiring process by conducting interviews and providing feedback. Assists in onboarding new resources through knowledge transfer sessions and query resolution.
• Proactively shares information across teams and engages in team meetings.
• Builds collaborative relationships to enhance team productivity.
• Works with the manager to articulate needs and goals, facilitates problem-solving and work planning, and resolves conflicts respectfully and timely.
• Recognizes and positively reinforces team contributions, considers others' schedules and priorities, and manages timelines effectively.
• Demonstrates excellent written and verbal communication skills.
• Represents the team in conversations with others, maintaining good rapport with testers from other teams and managing integration testing collaboratively.
• Receives general direction on routine work and detailed direction on new assignments.
• Acknowledges and applies feedback to improve work, keeps the team informed of deliverable progress, and debates options to gather different perspectives and make recommendations.
• Seeks input and incorporates ideas and solutions from others, demonstrating research and good judgment in problem-solving approaches.
• Sets personal priorities and work plans while integrating dependencies on others' work, balancing short-term gains and long-term benefits.
• Contributes to QA process improvements and best practices, and proactively participates in Agile ceremonies to ensure all perspectives are considered.
• Raises concerns during daily stand-up meetings.

Skills, Qualifications & Experience

Technical Skills

• Manual & Regression Testing: Expertise in testing complex modules and integrated systems, with a focus on regression testing and identifying system interdependencies.
• Defect Tracking & Test Management: Skilled in defect tracking, test case creation, execution, and issue resolution.
• Agile Methodologies: Proficient in Agile (Scrum/Kanban), actively participating in sprint planning, stand-ups, retrospectives, and reviews.
• Domain & Integration Knowledge: Strong understanding of the industry/domain and system integrations.
• Process Improvement: Actively suggests process improvements and follows best QA practices.
• Performance, API & Database Testing: Basic knowledge of performance testing, API testing (Postman, SoapUI), and SQL for database validation.
• Automation: Knowledge with executing automation scripts and openness to advancing automation skills will be a plus.
• MS CRM Knowledge: Knowledge of MS Dynamics 365 will be a plus.

Soft Skills

• Collaboration: Builds productive relationships across teams and departments, fostering effective teamwork.
• Communication: Excellent written and verbal skills, clearly conveying technical concepts to all stakeholders.
• Mentorship: Guides junior team members, offering support and knowledge transfer.
• Attention to Detail: Strong focus on accuracy in test cases, defect reporting, and project requirements.
• Problem-Solving: Critical thinking and decision-making skills for troubleshooting and risk management.
• Conflict Resolution: Resolves conflicts respectfully and ensures team cohesion.
• Time Management: Effectively manages priorities and meets deadlines in a fast-paced environment.
• Feedback & Adaptability: Open to feedback, continuously improving work processes and adapting to changes.
• Recognition: Acknowledges and motivates team members, fostering a positive work environment.
• Stakeholder Engagement: Represents the QA team, ensuring their voice is heard in cross-functional meetings.

Suitable candidates can share their resume at tabindasuhail.kahn@sagepub.in