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based on 9 Reviews

4 Sada Jobs

Customer Engineer

SADA India

based on 9 Reviews

1-3 years

Remote

1 vacancy

Customer Engineer

Sada

posted 11hr ago

Flexible timing

Key skills for the job

+ 3 more

Proactive Customer Facing - You will interact with customers regularly, sometimes daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities and throughout the engagement as progress is communicated. In addition, you can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
Reactive Customer Facing - You will be the escalation point for technical consultations, including ad-hoc interactions. In addition, you can expect to work closely with Sales Representatives, relationship managers, and technical resources assigned to the customer.
Workshops: You will be expected to develop (or help develop) and lead customer-facing workshops across various technical domains. This includes designing (or help design) engaging content, facilitating interactive sessions, and effectively communicating complex technical concepts to diverse audiences. You may need to tailor workshops to specific customer needs and ensure they drive understanding and adoption of proposed solutions.

Qualifications

Required Qualifications:

AI / LLM: Understanding of how AI/LLM technologies can be applied to solve business problems and improve workflows. Able to identify opportunities for AI/LLM integration and advise on potential benefits and challenges.
Infrastructure Modernization: migrating n-tiered workloads from on-prem and other clouds with near-zero-downtime (includes a full spectrum of lift and shift to complete re-platforming scenarios) or building hybrid-cloud solutions based on containerization technologies, such as Docker and Kubernetes
Application Development: building custom web and mobile applications
Data Engineering: data warehouse modernization (including technical architectures, star/snowflake schema designs, infrastructure components, ETL/ELT pipelines, and reporting/analytic tools), OLTP/OLAP data migrations, or backup, restore, and disaster recovery solutions

Experience providing oversight and direction of cloud projects
Experience across any of the primary cloud platforms: GCP, AWS, Azure
Experience with automation technologies, including Terraform, AWS Cloud Formation, or Microsoft Azure Automation
Experience working with engineering teams
Experience working with sales teams
Exceptional customer service experience
Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
Time management skills with the ability to manage multiple streams and lead less experienced engineers

Useful Qualifications:

Ability to lead an in-depth client meeting/workshop across a broad range of topics, including discovery, cloud compliance, and security
Deep understanding of best practices, design patterns, reference, and compliance architectures with an uncanny ability to build and recommend these as needed
Knowledge of industry trends, new technologies, and the ability to apply these to customer architectures to drive outcomes
Highly self-motivated and able to work independently as well as lead a team to success