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4 Sada Jobs
Customer Value Manager
Sada
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
- Set and evolve the overall vision and strategic plan for a scaled customer experience with SADA s GCP customers with a focus on enabling product consumption, leading a positive customer experience, and driving expansion
- Actively manage an expansive set of SADA s customers and be responsible for all associated engagement, business outcome delivery, and expansion goals
- Engage 1:1 with targeted customers at key points in the customer journey to ensure consumption of GCP
- Leverage tools and technology to deliver value to multiple accounts at once through many programs, such as creating email campaigns, custom trainings/webinars, new collateral, hosting office hours, and other strategies you develop and implement
- Partner with Sales on upsell, cross-sell, and expansion opportunities within the segment
- Serve as the voice of the customer by identifying common customer challenges and providing internal feedback on how we can maximize customer value and resolve customer concerns with urgency
- Serve as an escalation point for your assigned client
Employment Type: Full Time, Permanent
Read full job description What people at Sada are saying
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