Sr Systems Integration Engineer

• Takes ownership of Product portfolio blue-print from Sales Engineer and/or Product & Technology Consultant until deployment and setup is completed
• Document and share best practices, and be the API subject matter expert for internal and
• external stakeholders
• Responsibility for delivery of system integration at customer conversion projects from planning to delivering

Planning - responsible for highly structured due diligence engagements to make it a successful transition

• detailed understanding of customers end-to- end business operation, technologies and system architecture including interfaces
• Design of end-to-end workflow in accordance with operational improvements proposed by Sales Engineer and/or Product & Technology Consultant
• Delivery of detailed technical business scoping document, which identifies all cutover critical elements and highlights risks
• Due Diligence executed in collaboration with Delivery Leads

Delivery

• Installs and configures complex and/or non-standard Sabre products
• Ensures successful integration and configuration of all required interfaces (eg Mid/Back Office, Corporate Booking Engines etc)
• Works closely with technology partners to ensure successful implementation and integration of their respective products
• Owns Sabre installations in complex customer environments including network configuration
• Executes in depth introductions and trainings to customers ambassadors for complex and/or non-standard Sabre or tech partner products
• Supports change management processes to help the adaption to a new system environment

• Engages other experts, developers, and resources as appropriate (Internal and external).
• Identifies new technical opportunities for products, services, and revenue generation to feedback to the Sabre product organization
• Customer onsite assistance with floorwalking in a day-to-day operations (responsibility for complex products and smooth operation of end-to-end workflow)
• Engages with Sales Engineer and/or Product & Technology Consultant during conversion as required to establish customer relationship
• Enables smooth transition to Product & Technology Consultant once conversion is complete.
• Work closely with customer support teams & across all operational verticals

• Conversion performance against plan
• On-time delivery
• Customer satisfaction
• Delivery within planned budget
• YOY efficiency gains in conversion approach

• Proven technical experience in customer facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry
• Very strong Communication & presentation skills, experience engaging all levels both internal and external stakeholders
• In-depth experience of working with Corporate and Leisure travel agencies across the region
• Experienced in interpreting complex technical requirements and articulate them and simplify them for commercial leaders
• Strong understanding of SOAP and REST API schema, design and webservices
• Technical expert of development tools, including API s (SOAP, REST & GraphQL) Web Services
• Knowledge of JavaScript, Typescript, Visual Studio code and Reactjs preferred
• Good understanding of multi-tier application architecture and protocols, familiarity with product and software development process
• Proactive approach to technical problem solving and customer engagements
• Ability to analyze, identify and resolve complex problems in daily operations
• An innovative thinker who has the ability to approach situations from a different yet logical perspective
• Detailed knowledge of Sabre solutions
• Ability to coordinate and execute multiple projects simultaneously with minimal supervision
• Understands the complexity of a fast-paced technology business and works we'll in a matrix organization.
• Fluent in English; further languages are a plus