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Sr. Technical Support DGM
Sabisu
posted 3mon ago
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Flexible timing
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Job Description
Sr Technical Support Engineer - Digital Grid Management Solutions
AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems. What Youll Need
AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Digital Grid Management (DGM) Solutions. This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for utility automation and control systems.
Your Impact
Key Responsibilities:
- Provide technical support for AspenTech s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
- Deliver training sessions for customers on AspenTech s grid management solutions, focusing on how to optimize the software in real-world utility environments.
- Assist in pre-sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
- Troubleshoot automation and grid management-related technical issues, working with internal teams to ensure prompt resolutions.
- Support the development of customer-focused training materials and industry best practices.
- Travel to customer sites as needed, typically less than 25%.
quired Qualifications:
- Bachelor s degree in Electrical Engineering , Systems Engineering , or a related field , or equivalent years of relevant experience . A Masters degree is a plus.
- Experience in utility automation, grid management, or control systems.
- Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
- Strong customer-first mindset with the ability to troubleshoot complex technical issues.
Preferred Qualifications:
- Experience with AspenTech products or similar advanced software from other vendors is a plus.
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
- Strong interpersonal skills with a commitment to building lasting customer relationships.
- Willingness to travel as needed for customer engagements, including international travel (less than 25%).
Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
Employment Type: Full Time, Permanent
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based on 5 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
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