Strategic Account Manager

We are seeking a results-driven Strategic Account Manager with proven experience in account farming, mining, and business expansion.

The ideal candidate will be responsible for driving growth within existing accounts, identifying new opportunities, and maintaining strong customer relationships to maximize the value and success of our offerings.

(Shift Timings6 PM to 3 AM IST).

Qualifications:.

Bachelor's degree in Business, Marketing, or a related field (preferred).

Strong communication and interpersonal skills.

Proven track record of achieving or exceeding revenue growth targets.

Ability to manage multiple clients and prioritize competing tasks effectively.

Key Responsibilities:.

Account Farming & Mining: Cultivate long-term relationships with existing clients, identifying opportunities for upselling, cross-selling, and expansion to increase recurring revenue.

Growth & Expansion: Develop and execute account growth strategies, driving revenue growth through strategic initiatives.

Customer Success: Ensure customer satisfaction and retention by proactively understanding their business needs, aligning our solutions to their goals, and delivering continuous value.

New Opportunities: Hunt for new business opportunities within existing accounts by identifying unmet needs or underutilized features across departments or teams.

Relationship Management: Build strong, trusting relationships with key stakeholders, ensuring open communication and alignment between customer expectations and company offerings.

Negotiation & Renewals: Lead negotiations for renewals, pricing adjustments, and service upgrades, ensuring a mutually beneficial outcome.

Analytical Thinking: Analyze customer data, usage trends, and business metrics to identify growth opportunities and make data-driven decisions.

Collaborative Work: Work closely with sales, product, and customer success teams to ensure seamless delivery of solutions and services to clients.

Must-Have Skills:.

Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders.

Exemplary written and verbal communication skills to work with global customers.

Ability to work across varied customer segments.

Good understanding of SaaS and business processes.

Good-to-Have Skills:.

Relevant experience as an Account Manager or similar Customer Success roles, with a strong focus on customer expansion, and growth strategies.

Has worked with global customers, and across different segments in the past.

Other essential qualities for this role:.

Customer-first mindset is a must.

Bias for action and a sense of urgency to get things done for customers.

Sense of accountability.

Benefits/Perks:.

Opportunity to work and collaborate with a global team spread across 6 countries.

Routine hackathons and learning boot camps to promote knowledge sharing.

About SaaS Labs:.

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration.

One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads.

Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team of passionate problem solvers.

With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

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