Manager Retail Operations | SINH Luxury Salon | Gurugram

Job Title: Manager - Retail Operations

Reports to: General Manager Retail Operations (Business Head)

Job purpose:

The incumbent will play a key leadership role in driving the success of the retail operations across SINH luxury salons. S/he will ensure operational excellence, foster a customer-centric environment, and deliver on sales targets while upholding the brands reputation for luxury and excellence.

Key Responsibilities:

• Oversee Multi-Salon Retail Operations: Manage and optimize retail activities across multiple salon locations, ensuring consistent, high-quality customer experiences and seamless day-to-day operations.
• Team Leadership & Development: Lead, coach, and mentor salon retail managers and their teams to achieve performance goals and maintain exceptional service standards across all locations.
• Sales & Customer Experience: Drive product sales, implement retail strategies, and build long-term customer loyalty by delivering personalized service and exceptional experiences.
• Maintain Brand Standards: Ensure each salon location reflects the luxury brand's identity through immaculate store presentation, visual merchandising, and a high-end customer journey.
• Inventory & Stock Control: Oversee inventory management across all locations, ensuring optimal stock levels, timely replenishment, and accurate record-keeping.
• Performance Analysis & Reporting: Track and analyze retail performance metrics, sales trends, and customer feedback. Provide actionable insights to senior leadership and adjust strategies to maximize results.
• Strategic Growth: Collaborate with Business Head to develop and execute strategies that drive growth, improve operational efficiency, and increase customer engagement across all salons.

Preferred candidate profile:

• Education: Bachelors degree in Business Administration, Retail Management, or a related field (preferred).
• Experience: 8+ years of experience in retail management, ideally within the luxury, beauty, or salon industry. Proven experience managing operations across multiple locations.
• Leadership Skills: Strong team management skills, with the ability to motivate and lead diverse teams to achieve common goals and maintain high standards.
• Retail Expertise: In-depth knowledge of retail operations, product sales, visual merchandising, inventory management, and customer experience.
• Analytical Mindset: Strong ability to analyze sales data and identify trends, using insights to drive decisions and operational improvements.
• Passion for Luxury: A deep understanding and passion for luxury brands and delivering exceptional customer service experiences.