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163 Luxury Sales Jobs

Manager Retail Operations | SINH Luxury Salon | Gurugram

7-12 years

Gurgaon / Gurugram

1 vacancy

Manager Retail Operations | SINH Luxury Salon | Gurugram

RSPL Group

posted 7d ago

Job Role Insights

Job Description

Job Title: Manager - Retail Operations


Reports to: Business Head


Job purpose:


The incumbent will play a key leadership role in driving the success of the retail operations across SINH luxury salons. S/he will ensure operational excellence, foster a customer-centric environment, and deliver on sales targets while upholding the brands reputation for luxury and excellence.


Key Responsibilities:


  • Oversee Multi-Salon Retail Operations: Manage and optimize retail activities across multiple salon locations, ensuring consistent, high-quality customer experiences and seamless day-to-day operations.
  • Team Leadership & Development: Lead, coach, and mentor salon retail managers and their teams to achieve performance goals and maintain exceptional service standards across all locations.
  • Sales & Customer Experience: Drive product sales, implement retail strategies, and build long-term customer loyalty by delivering personalized service and exceptional experiences.
  • Maintain Brand Standards: Ensure each salon location reflects the luxury brand's identity through immaculate store presentation, visual merchandising, and a high-end customer journey.
  • Inventory & Stock Control: Oversee inventory management across all locations, ensuring optimal stock levels, timely replenishment, and accurate record-keeping.
  • Performance Analysis & Reporting: Track and analyze retail performance metrics, sales trends, and customer feedback. Provide actionable insights to senior leadership and adjust strategies to maximize results.
  • Strategic Growth: Collaborate with Business Head to develop and execute strategies that drive growth, improve operational efficiency, and increase customer engagement across all salons.

Preferred candidate profile:


  • Education: Bachelors degree in Business Administration, Retail Management, or a related field (preferred).
  • Experience: 7+ years of experience in retail management, ideally within the Salon or beautyindustry. Proven experience managing operations across multiple locations.
  • Leadership Skills: Strong team management skills, with the ability to motivate and lead diverse teams to achieve common goals and maintain high standards.
  • Retail Expertise: In-depth knowledge of retail operations, product sales, visual merchandising, inventory management, and customer experience.
  • Analytical Mindset: Strong ability to analyze sales data and identify trends, using insights to drive decisions and operational improvements.
  • Passion for Luxury: A deep understanding and passion for luxury brands and delivering exceptional customer service experiences.

Employment Type: Full Time, Permanent

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