Store Director

MAIN PURPOSE

Managing the day-to-day retail/store operations of the Lladró boutique in accordance to brand standards. Improve commercial performance by increasing sales turnover and maximizing profitability. Primarily responsible for Retail/store Sales. The role will also involve Business Development and making Corporate Sales.

Location: Lladro, MG Road, Sultanpur, Delhi

KEY RESPONSIBILITIES

• Exceeding Sales Budget
• Converting Project Business through Interior Designers & Architects
• Providing effective leadership - Managing and motivating team to increase sales
• Ensuring highest degree of customer service and in-store experience
• Ensuring brand guidelines and visual merchandising standards are met with
• Making monthly and weekly sales plans, ensuring execution, delivering needed results
• Expanding HNI Database - Customer data to be well collected, updated & maintained
• Defining strategy actions to attract new customers and old customers more often

JOB PROFILE

• Education. Bachelor / Masters Degree / Diploma (Sales / Retail Sales)
• Experience: 6 plus years of retail sales operational experience with luxury / Premium Brands out of which 3+ years in a managerial position.
• Languages: Fluent English & Hindi
• Skills required:
• Organized & process oriented
• Brand Image Concerned
• Ability to write reports
• Self-starter with excellent communication and presentation skills
• Serious, proactive and can handle and deal comfortably in a multinational environment.
• Strong computer & analytical skills
• Behavioral competencies:
• Responds promptly to customer needs and solicits customer feedback to improve services
• Manages difficult or emotional customer situations
• Demonstrate attention to detail
• Ability to effectively present information & respond to questions from groups of managers, clients and customers
• Adhere to company policies & procedures
• Supports the organizations goals & values
• Commits to long hours of work when necessary to reach goals and completes tasks on time
• Meets challenges & resourcefulness
• Adapts to changes in the work environment
• Generates suggestions for improving work and develops innovative approaches and ideas
• Demonstrates accuracy and thoroughness Meets productiveness standards, completes work in a timely manner and strives to increase productivity