Managed Services Manager, Business Analyst

Job Responsibilities:

• Collaborate with sales enablement, business development, and go-to-market teams to gather and document requirements for each product.
• Analyze and optimize business processes and identify opportunities for improvement to support sales and marketing strategies.
• Collaborate with delivery teams in the respective service lines, the SDMO, the Solution Architects, the DASH team, the Commerical team and others as needed, to ensure delivery readiness prior to launching new services into the market.
• Develop and maintain detailed requirement specifications, documentation, and process flow diagrams.
• Contribute to a comprehensive service catalog and roadmap for the product development team based on gathered requirements.
• Assess and evaluate sales readiness, ensuring teams are equipped with the necessary training, systems, tools, collateral and knowledge.
• Manage service catalog changes, ensuring updates are accurately reflected and communicated.
• Maintain product documentation version control, ensuring all changes are tracked and documented.
• Regularly update and maintain the content of the service catalog to reflect current offerings and capabilities.
• Facilitate communication between technical and non-technical stakeholders to ensure clear understanding of requirements and objectives.
• Support the creation of training materials and documentation for sales and delivery teams.
• Provide strategic recommendations for current and upcoming service catalog work.
• Assist product owners and managers with backlog management.

Required Qualifications:

• 6+ years of experience working as a Business Analyst within a large client facing organization
• BA degree in Business, IT or related field
• Strong technical and process improvement experience
• Outstanding verbal and written communication skills