IT Software Asset Management Sr. 1

The IT Software Asset Management Sr 1. is responsible for handling the day-to-day platform operations of RSM's SAMPro framework. This role involves creating integrations, quality assurance reviews and configuring SAMPro features. The position requires effective communication and collaboration with other analysts, developers and IT stakeholders of the framework. In addition to these responsibilities, the Software Asset Management Sr. will provide related support to other (hardware, cloud) Asset Management staff within ServiceNow.

• Creates integrations, with a focus on SaaS tools for both IT & LOB software. This includes pre-built integrations and customized APIs.
• Actively seeks process improvement opportunities with a focus on automation for the SAM and VM teams. Frequently partners within and outside IT for solutions and implements/drives change to accelerate SAMPro adoption firmwide.
• Completes quality assurance reviews of SAMPro, HAM and other ServiceNow-related stories.
• May act as an IT Vendor Manager for the purposes of the ServiceNow relationship. Similarly, may require working on behalf of the firm with other 3rd party vendors when working on integrations.
• Acts as a developer for moderate HAM or ITAM workloads, as appropriate.
• Other duties as assigned

EDUCATION/CERTIFICATIONS

(MUST NOTE REQUIRED OR PREFERRED)

Bachelor's Degree in Information Technology or related business concentration preferred

ServiceNow CSA certification preferred; additional developer certifications will be considered, including:

• Certified Application Developer
• Certified Implementation Specialist (CIS) in SAM

ITAM or similar discipline certification preferred

Equivalent experience will be considered

TECHNICAL/SOFT SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Good understanding of software licensing and compliance required

Excellent Microsoft Office skills required

Ability to work independently and as part of a team required

High degree of professionalism required

Demonstrated excellent interpersonal and communication skills required

EXPERIENCE

(MUST NOTE REQUIRED OR PREFERRED)

6-8 years of experience with SAM Pro required.

Experience with QA is preferred.

IT Asset Management or IT Procurement experience is helpful.

Any experience with ITAM or HAM in additional to SAM is preferred.

Related experience is preferrable in a large-scale technology environment required

LEADERSHIP SKILLS

(MUST NOTE REQUIRED OR PREFERRED)

Self-starter capability required

Ability to build partnerships outside of tactical team required

ServiceNow acumen required