Premium Employer
i
This company page is being actively managed by
RSM US in India Team. If you also belong to the team, you
can get access from
here
RSM US in India
Compare
All Filters
350 RSM US in India Jobs
Global Operations Center Analyst 1
4-7 years
Hyderabad / Secunderabad
1 vacancy
Global Operations Center Analyst 1
RSM US in India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM s Core IT Systems. This role involves troubleshooting and resolving problems or, when necessary, escalating more complex issues to senior system administrators or network engineers. The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact. Working in a 24x7 environment with critical uptime requirements, the GOC Analyst must effectively prioritize issue resolution. The role includes performing basic system administration tasks, such as network and system troubleshooting, and executing scripts to support operational needs.
- Continuously monitor servers, networks, LAN/WAN infrastructure, SD-WAN appliances, and other critical components using tools like SCOM, SolarWinds and Orion to detect anomalies, outages, and performance issues
- Respond promptly to alerts by troubleshooting server, network, and application issues, executing scripts if needed, and resolving or escalating incidents on a priority basis
- Manage support tickets through the ticketing system (ServiceNow), ensuring accurate tracking, SLA compliance, and the creation of runbooks, knowledge base articles, and incident documentation
- Escalate complex issues to senior engineers or specialized teams and coordinate with carriers, vendors, and service providers to resolve LAN/WAN-related incidents
- Work with cross-functional teams to resolve infrastructure issues and communicate with customers, end-users, and local technicians to provide updates and gather relevant information.
- Generate regular reports on system health, incidents, and performance trends while identifying recurring issues and recommending preventive measures
- Participate in scheduled maintenance, patch management, and upgrades, performing basic system administration tasks and executing troubleshooting scripts as needed
- Contribute to process optimization by ensuring alignment with ITIL standards and implementing best practices for incident and problem management.
EDUCATION
- Professional Full-time Degree & Bachelor s Degree in a related field is required.
TECHNICAL SKILLS
- Proficient in using tools like SCOM, SolarWinds and Orion to monitor servers, network infrastructure, SD-WAN appliances, and LAN/WAN systems for performance and stability.
- Experienced in diagnosing and resolving server, network, and application issues through initial troubleshooting, executing scripts, and managing alerts efficiently.
- Skilled in managing and tracking support tickets through platforms like ServiceNow, ensuring SLA compliance and maintaining detailed documentation for each incident.
- Able to escalate complex issues to senior engineers while coordinating with vendors, service providers, and carriers for timely incident resolution.
- Competent in generating system health reports and documenting incidents, runbooks, knowledge base articles, and shift handover reports to ensure
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations roles with real interview advice
People are getting interviews at RSM US in India through
People are getting interviews through
(based on 22 RSM US in India interviews)
Referral
Campus Placement
Job Portal
Walkin
Company Website
31%
27%
14%
9%
5%
14% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at RSM US in India are saying
What RSM US in India employees are saying about work life
based on 178 employees
Flexible timing
Monday to Friday
No travel
Day Shift
RSM US in India Benefits
Submitted by Company
Development Flexibility Wellbeing and rewards Inclusion and belonging
Submitted by Employees
View more benefits 
Compare RSM US in India with
Deloitte
Compare
PwC
Compare
KPMG India
Compare
Ernst & Young
Compare
Grant Thornton
Compare
BDO
Compare
Crowe Horwath
Compare
Mazars
Compare
Baker Tilly Virchow Krause
Compare
PKF International
Compare
EY Global Delivery Services ( EY GDS)
Compare
BDO India LLP
Compare
Ryan
Compare
RSM India
Compare
NAV Backoffice
Compare
Grant Thornton Bharat
Compare
B S R & Co Llp
Compare
Escalon Business Services
Compare
BDO RISE Private Limited
Compare
H&R Block
Compare
Similar Jobs for you
RSM US in India Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
5th Floor, iSprout Business Centre Pvt Ltd, My Home Twiza, Hitech City Road, Madhapur
Hyderabad / Secunderabad, Telangana
Independence Senior Associate 2
2-5 Yrs
Kolkata, Gurgaon / Gurugram, Bangalore / Bengaluru
Senior Associate, Microsoft 365 Administration and Security
10-14 Yrs
Bangalore / Bengaluru
Manager 1, Pass Through Consulting
7-9 Yrs
Kolkata, Hyderabad / Secunderabad, Gurgaon / Gurugram
Share an Interview