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Support Analyst - Infrastructure
Rotork Controls
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems.
- Provisions/Install, configure, and maintain infrastructure and network components using agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
- Diagnose and troubleshoot and resolve hardware and software issues, escalate complex or unresolved incidents to appropriate teams or third-party vendors.
- Implement and manage software patches for infrastructure and network components, ensuring security updates are applied promptly to mitigate vulnerabilities.
- Conduct regular reviews of outstanding vulnerability and patch management activities using tools such as SolarWinds, Qualys and Microsoft InTune.
- Maintain configuration baselines for infrastructure and network components, ensuring compliance with organisational standards.
- Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
- Conduct regular operational checks such as backups to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.
- In addition to your primary support area, you may develop skills to support other areas of Service Delivery as defined and agreed with your manager, including local support tasks as required. You may also be required to perform Service Desk duties on occasion.
Essential
- Strong understanding of incident triage, escalation, and troubleshooting infrastructure and network issues.
- Effective communication and collaboration skills for technical support.
Employment Type: Full Time, Permanent
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People are getting interviews at Rotork Controls through
People are getting interviews through
(based on 8 Rotork Controls interviews)
Job Portal
Referral
Recruitment Consultant
49%
25%
13%
13% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Rotork Controls are saying
Support Analyst salary at Rotork Controls
reported by
2
employees
with 10-13
years exp.
₹6.5
L/yr - ₹9.5
L/yr
41%
more
than the average Support Analyst Salary in India
View more details
What Rotork Controls employees are saying about work life
based on 100 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Rotork Controls Benefits
View more benefits
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