Managed IT Services, Senior Associate

Managed IT Services, Senior Associate Tier 3

The Managed IT Services General Support Engineer provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.

As a Managed IT Services General Support Engineer, you will work directly with our highly trained consultants and have access to a large cross-section of client environments that develop your IT career.

Many of the job responsibilities required of a Managed IT Services General Support Engineer are directly related to providing superior support for client technology environments. Examples of assignments include:

• Capturing client requirements
• Infrastructure operations and management
• Adopting and learning new technologies
• Performing Enterprise Administration and Engineering tasks
• Troubleshooting business application issues

Basic Qualifications:

• Degree or Certification in IT related field or relevant IT related experience

Preferred Qualifications:

• 5-8 years of experience with Windows 10, Windows Server, virtualization, server management, storage, and general networking
• Proven experience with Windows Active Directory, Group Policy, DNS, DHCP, NTFS, and other common Windows server functions
• Office 365 user, mailbox, and policy administration
• Proven experience with VMWare VCenter, ESXi, Data Center Cluster Management, and Microsoft Hyper-V
• Foundational experience with application delivery platforms such as Citrix and Remote Desktop Services, advanced profile management, delivery controller management, providing clustered highly available services
• Microsoft Exchange troubleshooting
• Experience in large, complex environments with multiple locations
• Familiar with standard IT practices and policies
• Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)
• Eagerness to contribute

• MSP Experience
• Exchange patch and service pack management
• Experience with NetApp Enterprise Storage
• Maintaining, patching and managing Citrix Applications Desktops
• Strong knowledge in design and implementation of Citrix Apps and Desktops from client to server including Netscaler and Access Gateway.
• Troubleshooting experience in enterprise level Citrix deployments
• Citrix Policy design and implementation
• Excellent written and verbal communication, problem solving and analytical skills
• Strong judgment, issues management, and problem analysis techniques
• Strong presentation, facilitation, time management, and prioritization skills
• Proven ability to work both independently and as a part of a team
• Demonstrated ability to balance priorities.

Shift: 10:30AM to 7:30PM 11:30AM to 8:30PM

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at .