Practice Operations Manager 1

Job Description for Operations Manager/Chief of Staff role

The Operations Manager (Chief of Staff) role is responsible for providing operational support to the USI LOB Consulting leader. In this capacity, the Operations Manager is accountable to ensure that Consulting wide initiatives within USI are monitored and driven to their desired outcome. The CoS will assist with collating and providing relevant metrics in preparation for leadership discussions.

The CoS is responsible for planning, coordination, and execution of all aspects of assigned projects/initiatives through the project/initiative life cycle.

Essential Duties

• Partner strategically with leadership to support the execution of short- and long-term goals.
• Provide direct support for time-sensitive and proprietary tasks as requested.
• From time to time, collate, verify and consolidate information from multiple sources equipping the USI Consulting LOB leader with performance metrices across the SL's.
• Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of projects/initiatives.
• Complete assigned projects with minimal oversight; consistently deliver high quality work on time; review own work and the work of others prior to completion.
• Create and execute project plans. Revise as appropriate to meet changing needs and requirements. Manage project risks / issues. Recognize and determine the appropriate corrective action to ensure internal projects are delivered on time and within budget and scope.
• Complete data analyses and visualization as requested, assessing financial information for reasonableness and accuracy
• Partner with internal departments (technology, human resources, talent acquisition, finance, etc.) to develop, implement and maintain efficient and effective support processes.
• Manage and facilitate new service line development / deployment and specific systems implementations by working with service line leaders, technical counterparts, internal support functions, and vendors as necessary.
• Provide day to day and ongoing coaching and guidance of other operations employees.
• Partner with operations liaisons to provide implementation support for assigned service line initiatives.
• Provide ongoing operational support, oversight and process adherence for assigned service line and firmwide policy and procedures.
• Provide oversight and advocacy for the effective efficient use of internal systems.
• Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder.
• Performs other duties as assigned.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Master's degree required
• Project management certification, preferred

TECHNICAL/SOFT SKILLS

• Advanced Microsoft Office Skills, particularly Excel, Word, PowerPoint, Outlook
• Visio preferred
• Financial analysis
• Applies technical/procedural requirements of the position based on knowledge and experience within specialization

EXPERIENCE

• Minimum of five years experience working with management level individuals.
• Minimum of five years experience working in a professional services firm; consulting preferred
• Minimum of three to five years working in assigned area with the ability to effectively manage multiple projects
• Previous experience in managing others in a team environment direct or indirectly
• Experience in navigating in a matrix reporting environment solving/resolving complex issues
• Effective organization and time management skills; ability to effectively prioritize and execute tasks in a high pressure environment as required
• Ability to manage multiple tasks.
• Strong attention to detail.
• Strong analytical skills and the ability to process financial information for reasonableness and accuracy.

LEADERSHIP SKILLS

• Ability to work autonomously and exhibit a professional demeanor to internal and external clients; proactively manages customer and vendor expectations
• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create win-win solutions for those involved
• Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations
• Continually enhances and builds upon knowledge base of the service in order to update and inform leadership as necessary
• Ability to define a business requirements, present options and secure management buy-in on appropriate solutions
• Ability to support and assist with change implementation assignments
• Ability to train, mentor and provide guidance and feedback to other team members