TMT Advisory, Manager

Position Description

As a Management Consulting Manager at RSM, you will work with businesses in diverse industries while managing staff to deliver projects on time, on budget and in line with client expectations. Working on numerous projects per year, you will not only work on delivering the projects and developing the staff, but also identify new opportunities to gain more work with each client. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities.

RSM's Management Consulting TMT (Technology, Media, Telecom) Advisory Group provides strategy and advisory assistance to improve the overall operational effectiveness of TMT organizations. Key service offerings include:

• Customer and Channel Partner Strategy
• Operational Effectiveness Assessments across key functions
• Business process optimization
• Business process unification
• Managed services Continuous performance improvement

Responsibilities

• Lead the execution of projects to help optimize all elements of a TMT company including but not limited to: Sales Operations, Renewal Management, Customer Success, Services & Support, Finance
• Expert understanding in SaaS company value creation and business operations including business process improvement, post-merger integration, end-to-end automation, technology architecture and strategy
• Foundational understanding of corporate finance, accounting, management reporting, and business analysis
• Subject matter expert in cross-functional business processes including: Lead to Quote, Quote to Order, Renewals, Order to Cash, Customer Success, Customer Journey, Services & Support
• Strong at bringing together cross-functional teams, aligning around decisions and making recommendations to executive teams on business improvements
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes
• Regularly involved in internal and external business development activities and identifies new opportunities through various channels
• Understand firm capabilities and ability to expand client service across lines of business
• Manage engagement/project financials
• Develop industry specialization and drive targeting, marketing, and training activities within industry
• Build client relationships and deliver quality client services. Oversee and drive multiple concurrent projects to completion and assist our clients uncover additional areas of opportunity and manage the business development process.
• Develop new products, solutions and deliverables for the rapidly changing TMT industry
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment

Basic Qualifications

• Bachelor's or Master's degree with concentration in Business and/or Corporate Finance
• Technology, Media, Telecom industry experience either with a consulting firm or direct within industry in an operational role
• Minimum 4 years' experience working in a large organization, professional services firm or CPA firm
• 2 yrs. experience leading and managing project teams from sales to project closure
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Executive presence and an understanding of stakeholder / client relationship management
• Ability to travel > 50 % locally and internationally
• Strong oral and written communication skills, including presentation skills

Preferred Qualifications

• Proven skills as a team member, team lead or project manager on at least one full life cycle implementation

• Experience in defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
• Experience in the development of teams and staff
• Committed to gaining exposure to multiple industries
• History of collaborating with clients and other professional services areas
• Industry or profession focused certification (i.e. Six Sigma / CPA, PMP)