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Senior Executive - Quality
RPG Communications Holdings
posted 2mon ago
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Key skills for the job
Job Description
Explain the need to add an extra HC to do this job
Required for quick resolution of service support in West & South region including supervision of commissioning, attending customer complaints & coordinating in site support activities.
Currently only one person is taking care of all site activities.
Currently only one person is taking care of all site activities.
Purpose of the Role
1. Regional presence of service engineer for timely closure of issues
2. Attending contractual requirements for installation & commissioning supervision
3. Quick resolution of complaints at site
2. Attending contractual requirements for installation & commissioning supervision
3. Quick resolution of complaints at site
Key Metrics of the Role
On time site support for west & South Region
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites & their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation & commissioning.
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites & their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation & commissioning.
Key Deliverables
On time site support for west & South Region
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites & their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation & commissioning
On time site support for west & South Region
Customer complaints resolution at site
Feedback from site for improvement actions at plant activities
Co- ordination in ASR at various sites & their commercial activities completion
Evaluation of ASRs
Conducting Customer Trainings at sites
Analysis of customer complaints at with feedback from site
Ensuring corrective actions identified in installation & commissioning
Competencies
Solving Complex Problems
Managing From a Distance
Resolving Conflict
Managing Risk
Customer Centricity
Employment Type: Full Time, Permanent
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