Senior Executive - Quality

1.Carry out calibration with stakeholders as per agreed process
2.Adhere to the sampling guideline set by the organization
3.Ensure completion of assessment target on daily, weekly and monthly basis
4.Identify and escalate risks and quality issues for efficient resolution
5.Conduct documentation and reporting as per timelines and defined formats
6.Assess sample calls for pre-defined audit monitoring and evaluation criteria defined by business
7.Ascertain the assessments are accurate and agreeable to all the stakeholders
8.Create quality reports and analyse all the factors to meet the operations and standard reporting requirements

Desired Profile

1.Knowledge of quality standards and processes
2.Analytical skills

3.Stake holder management skills
4. Communication skills
5. Customer service orientation

Time commitment

Minimum 9 hours per day

Eligibility

Any Graduate
Minimum 2+ years of experience from Customer Service / Quality Team
Hands-on exp in MS Office & Quality tools
Fluency in languages (English & Hindi mandatory)