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Account Manager Customer Success
Routematic
posted 4mon ago
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Flexible timing
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Job Description
- Routematic is looking for an experienced Account Manager- Customer Success to join our team
- The role is full-time and located at our Pune office, where the successful candidate will work on-site
- As an Account Manager Customer Success, you will be responsible for building and maintaining client relationships by ensuring customer satisfaction and retention
- You will also work closely with other teams internally to provide successful outcomes, including product management, engineering, and sales teams
Qualifications
- Bachelor s s degree or higher, preferably in Business Administration/ Engineering or a related field
- 3+ years of experience in account management, client relationship management, or customer success management
- Excellent verbal and written communication skills in English
- Ability to prioritize and meet deadlines in a fast-paced, dynamic environment
- Strong organizational and project management skills
- Demonstrated ability to work well in a team and cross-functional environment
- Proficient in using customer service software and Microsoft Office Suite
- Ability to analyze data and provide insights to improve customer satisfaction and retention
- Proficient in problem-solving and conflict resolution
- Proven experience in managing large, complex accounts is preferred
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
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based on 20 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Routematic Benefits
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