Center Manager

Job Description:

Center Manager - Gaming Zone

Position Overview:

The Center Manager is responsible for overseeing the entire operations of the gaming zone, ensuring a seamless customer experience, maximizing revenue, and maintaining operational efficiency. This role involves managing the team, maintaining gaming equipment, ensuring compliance with safety standards, and implementing promotional activities to attract and retain customers.

Key Responsibilities:

Operational Management:

Oversee daily operations, including opening and closing procedures.

Monitor the performance and maintenance of gaming equipment to ensure optimal functionality.

Maintain cleanliness and safety standards throughout the facility.

Customer Experience:

Ensure exceptional customer service is delivered by the team.

Address and resolve customer complaints promptly.

Implement feedback mechanisms to enhance customer satisfaction.

Revenue Management:

Develop and implement strategies to maximize revenue, including pricing, promotions, and upselling.

Monitor sales performance and analyze revenue reports to identify trends and opportunities.

Achieve monthly and annual revenue targets.

Team Management:

Recruit, train, and manage a team of staff, including floor attendants and supervisors.

Conduct regular performance evaluations and provide constructive feedback.

Create and maintain staff schedules to ensure adequate coverage.

Marketing and Promotions:

Collaborate with the marketing team to plan and execute events, tournaments, and campaigns.

Promote the gaming zone through social media, partnerships, and local outreach initiatives.

Track the effectiveness of promotional activities and adjust strategies as needed.

Inventory and Vendor Management:

Manage inventory of gaming accessories, snacks, and beverages.

Coordinate with vendors to ensure timely procurement of supplies and equipment.

Compliance and Reporting:

Ensure compliance with all legal, safety, and operational guidelines.

Maintain accurate records of sales, expenses, and incidents.

Provide detailed reports to senior management on a regular basis.

Qualifications and Skills:

Bachelors degree in Business Administration, Hospitality, or a related field (preferred).

5+ years of experience in operations management, preferably in gaming, entertainment, or retail.

Strong leadership and team management skills.

Excellent communication and problem-solving abilities.

Proficiency in using management software and tools.

Ability to work in a fast-paced, customer-focused environment.

Key Performance Indicators (KPIs):

Revenue growth and profitability.

Customer satisfaction scores.

Team performance and retention.

Equipment uptime and operational efficiency.

Success of promotional activities and events.