Revops Analyst

About Rocketlane

We are Rocketlane, a high-octane, dynamic SaaS company that has quickly grown to become a global leader in customer onboarding and professional services automation. Our mission is to deliver chaos-free, consistent, and accelerated B2B customer onboarding and client project delivery across industries.

We are a smart team of creators and builders, working towards building world class experiences for our customers. We enjoy working in a fast-paced environment and solving big problems. We re growing at an exponential pace and are focused on building a global, diverse workplace that empowers employees to innovate, collaborate, do their best work, and be a part of our hyper-growth phase.

The Team

We re a mighty group of ~100 passionate individuals excited about building a product that professional services and customer onboarding teams and leaders love. We have raised $21M (and we rapped about it!) in funding led by 8VC, Matrix Partners and Nexus Venture Partners.

About the Role

The Post Sales team at Rocketlane comprises 3 sub teams - Professional Services (Onboarding implementation), Product Support Customer Success. The CS Ops role sits right between the 3 teams and leadership.

Responsibilities

Performance Monitoring and Data Analysis:

Partner with Operations on goal setting, tracking and reporting.

Regularly monitor performances of teams, projects and team members.

Coordinate with different functions on data, crunch numbers for internal stakeholders

Data Management Dashboarding:

Create, design and publish different dashboards for different teams, stakeholders and executive

Maintain and update the dashboard on weekly, and a monthly basis

Business Analysis and Insights Generation:

Perform Adhoc analysis on data to derive actionable insights.

Utilize past trends to forecast support tickets, upsell opportunities, churn and other metrics as required.

Craft compelling narratives that tie insights to business objectives.

Process Improvement SOP Development:

Ideate and strategize with the RevOps Post-Sales team to identify opportunities for improving existing processes.

Develop and implement Standard Operating Procedures (SOPs) to enhance operational efficiency across the organization.

Communicate with internal stakeholders and get the relevant teams to adopt the updated processes.

Qualifications

1+ year or more in reporting, dashboarding, business analysis or Operations role.

Strong analytical and quantitative skills

Intermediate to Advanced knowledge of Excel. SQL is a plus

Excellent communication skills for effective collaboration with cross-functional teams

Experience in performance monitoring and analysis

Ability to synthesize data and extract key insights

Working experience on Salesforce. Having a Salesforce Admin certification is an advantage.

Experience in building dashboards on Tableau (higher preference) or Power BI is a plus

Experience in the SaaS or related fields is a plus

Working knowledge of python is a plus

Personal Characteristics

Detail-oriented and organized, with exceptional prioritization skills

Strong work ethic, passion, and creativity

The ability to work and thrive in a fast-paced, rapidly changing work environment

A roll up your sleeves and get things done attitude, coupled with the ability to consistently give/receive feedback

Perks Benefits

Great opportunity: Rocketlane genuinely cares about everyone we hire. You ll learn new things and grow no matter how experienced you are; you will be working with founders and leaders who have more than three decades of collective experience in B2B SaaS sales.

Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT (Meet The Team) videos on our LinkedIn.

Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.

Growth: You are the first hire in CS Ops function and would be pivotal in the growth of the function.

Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.