AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
311 Security and Intelligence Services (India) Jobs
Customer Education Operations Analyst
Security and Intelligence Services (India)
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Collect, clean, and analyze data from various sources, including our Learning Management System (LMS), customer relationship management system (Salesforce), and other relevant databases.
- Develop and maintain key performance indicators (KPIs) to track the effectiveness of learning programs, such as course completion rates, learner engagement, time-to-competency, and return on investment (ROI).
- Analyze learner data to identify knowledge gaps, areas for improvement, and opportunities for personalization.
- Utilize data visualization tools to effectively communicate data insights through charts, graphs, and dashboards.
- Generate reports and dashboards to communicate key findings and insights to stakeholders, including the Customer Experience leadership team and Business Line leadership.
- Develop and implement data-driven strategies to improve learner engagement, optimize learning pathways, and enhance the overall learning experience.
- Stay abreast of the latest trends and best practices in data analysis and business intelligence.
- Collaborate with cross-functional teams to ensure data accuracy, consistency, and effective data utilization.
- Proactively identify and address data quality issues to ensure the integrity and reliability of data analyses.
Basic Required Qualifications:
- Bachelors degree in Data Science, Statistics, Business Analytics, or a related field.
- 2+ years of experience in a data analysis or business intelligence role.
- Strong analytical and problem-solving skills with the ability to analyze complex data sets and draw meaningful conclusions.
- Proficiency in data analysis and visualization tools (e.g. Power BI).
- Proficiency with Salesforce
- Experience with Learning Management Systems (LMS)
- Excellent communication and presentation skills with the ability to effectively communicate data insights to both technical and non-technical audiences.
- Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
- Detail-oriented with a high degree of accuracy and attention to detail.
Preferred Qualifications:
- Experience in the education or training industry.
- Experience using an API tools (e.g. Postman or similar) for extracting, updating, and converting data outputs.
- Experience with statistical modelling and predictive analytics.
- Experience with AI and machine learning techniques.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations Analyst roles with real interview advice
What people at Security and Intelligence Services (India) are saying
What Security and Intelligence Services (India) employees are saying about work life
based on 1.3k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
Compare Security and Intelligence Services (India) with
G4S
Compare
SIS Prosegur Holdings
Compare
Tops Security
Compare
Force 1 Guarding Services
Compare
Premier Shield
Compare
Securitas
Compare
Border Security Force
Compare
Central Industrial Security Force
Compare
myGate
Compare
Methodex
Compare
Transguard Group
Compare
Helloverify
Compare
TÜV Rheinland
Compare
Peregrine Guarding
Compare
Bombay Intelligence Security
Compare
Jaguar Security Services
Compare
NAFFCO
Compare
Pinkerton
Compare
Confederation of Indian Industry
Compare
Modern V.R. Security Force
Compare
Similar Jobs for you
Associate Director, S1 Risk & Compliance
5-10 Yrs
Hyderabad / Secunderabad, Ahmedabad
Share an Interview