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Security and Intelligence Services (India)

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303 Security and Intelligence Services (India) Jobs

Customer Education Specialist

S&P Global Inc.

based on 1.3k Reviews

3-5 years

Gurgaon / Gurugram

1 vacancy

Customer Education Specialist

Security and Intelligence Services (India)

posted 22d ago

Flexible timing

Key skills for the job

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Support the Learning Portfolio Manager in the development and delivery of high-quality training programs.
Manage operational aspects of assigned programs, including project management, review coordination, versioning, and stakeholder communications.
Contribute to the creation of engaging learning experiences by assisting with storyboarding and the development of training materials and experiences.
Gather and synthesize information from Subject Matter Experts through interviews, workshops, and document reviews.
Create and maintain project documentation, including project plans, version control, reviews and approvals, and communication logs.
Collaborate closely with Portfolio Managers and the Content Development team to ensure alignment on project scope, timelines, and deliverables.
Proactively identify and communicate project risks and challenges to the Learning Portfolio Manager.
Continuously seek opportunities to improve learning processes and enhance the overall learner experience.
Assess the effectiveness of learning programs through feedback and metrics, ensuring alignment with business goals and making data-driven adjustments as needed.
Ensure all educational content in your portfolio is up-to-date and accurate.

Uphold quality control on the programs throughout the development process to maintain our standard of excellence.

What We re Looking For:

Basic Required Qualifications:

Bachelors degree or Diploma in Education, Instructional Design, or other learning discipline preferred.
3-5 years of experience in training, instructional design, learning experience design & learning and development, customer education preferred.
Strong proficiency in e-learning authoring tools (eg; Articulate 360 preferred), and eLearning Management Systems (LMS)
Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously.
Excellent communication, collaboration, and interpersonal skills with the ability to adapt to change, solicit input, and support decision-making.

Preferred Qualifications:

Experience with graphic design tools (e.g., Adobe Creative Suite) is a plus.
Knowledge of emerging technologies and trends in learning and development. (AI)
Certification in instructional design or related fields (e.g., ATD, ISPI) is desirable.

Soft Skills:

Communication Skills : Ability to convey complex ideas clearly and effectively to diverse audiences.
Collaborative approach to work effectively with diverse stakeholders.
Creativity : Innovative thinker capable of developing engaging and original learning solutions.
Adaptability : Flexibility to adjust to changing priorities and feedback in a dynamic work environment.
Problem-Solving : Strong analytical skills to identify challenges and devise effective strategies to overcome them.
Time Management : Ability to prioritize tasks effectively and manage multiple projects simultaneously while meeting deadlines.
Attention to Detail : Meticulous in reviewing content and ensuring accuracy, quality, and alignment with learning objectives.