ServiceNow Developer - ITSM (3-8 yrs)

Overview :

The ServiceNow ATF Developer plays a critical role in enhancing the efficiency and reliability of automated testing frameworks within the ServiceNow platform.

As organizations increasingly rely on ServiceNow for their IT service management needs, the demand for skilled ATF Developers is on the rise.

The ATF Developer ensures that new features and updates are seamlessly integrated with minimal disruption to service delivery.

By leveraging advanced testing and automation techniques, the developer not only improves overall operational efficiency but also enhances user satisfaction.

This role requires a blend of technical expertise and creative problem-solving skills to design, implement, and maintain an effective automated testing framework.

The ideal candidate will work closely with cross-functional teams to understand requirements and deliver high-quality solutions in a fast-paced, Agile environment.

Key Responsibilities :

- Design and develop comprehensive automated test scripts for ServiceNow applications using ATF.

- Collaborate with developers and other stakeholders to gather requirements for testing.

- Enhance existing automated test strategies to improve coverage and efficiency.

- Monitor, troubleshoot, and optimize automated testing processes.

- Create detailed documentation of testing procedures and results.

- Participate in code reviews and provide constructive feedback to peers.

- Integrate test automation with CI/CD pipeline for continuous delivery.

- Maintain knowledge of best practices in ServiceNow and ATF development.

- Adapt test automation strategies based on application changes and stakeholder feedback.

- Conduct regular trainings and workshops for team members on automated testing.

- Ensure compliance with industry standards and ServiceNow best practices.

- Develop and maintain test data sets for various scenarios.

- Debug and fix test failures in a timely manner.

- Work with the QA team to align testing strategies.

- Report on testing progress and communicate issues to project managers.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience as a ServiceNow Developer, with specialized knowledge of ATF.

- Strong proficiency in JavaScript and scripting languages.

- Experience with API integrations and third-party application interactions.

- Knowledge of Agile methodologies and experience in a Scrum team.

- Familiarity with ServiceNow modules and platform capabilities.

- Understanding of software testing principles and best practices.

- Previous experience with automated testing tools and frameworks.

- Stable background in troubleshooting and problem-solving in development environments.

- Effective communication skills and ability to work collaboratively.

- Experience with version control systems, such as Git.

- Attention to detail and a commitment to high-quality outcomes.

- Ability to adapt to changing priorities and learning new technologies.

- ServiceNow certifications such as Certified Application Developer are highly desirable.

- Strong analytical and logical thinking abilities.

- Experience in performance testing would be an added advantage