Ripik.AI - Manager - Customer Success (8-10 yrs)

Overview about Ripik.AI:

Ripik.ai is a fast growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed by marquee VC funds like Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders.

Ripik.ai builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises in India including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others.

It is one of India's very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM.

About the role:

1. Engage directly with customers to configure and implement AI solution according to functional and performance requirements.

2. Driving user happiness by being in-charge of deployment at some of our key clients.

3. Develop and maintain good relationships with the clients and ensure a high degree of client satisfaction to assure exceptional results with regular visits

4. Based on requirements, develop solution concepts and system architectures together in coordination with engineering team.

5. Collaborate with the product owners, business users and technical team to design and implement solutions.

6. Work closely with client's technical team to understand requirements architect and draft solution proposals integrate with customers' existing systems.

Required Skills, Competencies & Experience:

1. Proven track record of at least 3 years in customer success management roles.

2. Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.

3. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.

4. Excellent communication skills: written, verbal, and ability to present to customers remotely or on- site.

5. To be open to share, communicate and discuss with colleagues and demonstrate open tolerance to recommendations and to learn and implement solutions as a team.

6. Ability to develop Healthy Customer Relationship, enhance customer training and product usability.

7. B.Tech is mandatory. Working in Manufacturing sector would be a plus.

8. Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.

What can you expect?

1. Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us

2. World class work culture, coaching and development

3. Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details)

4. International exposure