Senior/ Staff/Principal Software Engineer - Contact Center (5-8 yrs)

Say hello to possibilities.

It's not every day that you consider starting a new career.

We're RingCentral, and we're happy that someone as talented as you is considering this role.

First, a little about us: we're a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution.

It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open-platform principles we apply to our core software solutions.

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java/C++ and cloud technologies.

The ideal candidate will have experience working in Contact Center, Call Center, IVR, Call Routing, Dialer Systems, or VoIP technologies and will contribute to building next-generation solutions in a distributed environment.

Work Location : Bangalore.

Work Mode : Hybrid.

Key Responsibilities :

- Design, develop, and optimize highly scalable, distributed systems for cloud-based Contact Center and Call Center solutions.

- Implement real-time voice and call management solutions, including IVR, SIP, ACD, CTI, and Dialer technologies.

- Develop microservices-based architectures using Java/C++ for handling large-scale VoIP, call routing, and telephony applications.

- Work on cloud-native applications deployed on AWS, Google Cloud, or Azure.

- Optimize real-time communication protocols such as SIP, RTP, WebRTC, and VoIP technologies.

- Integrate with CRM, AI-driven analytics, and automation platforms to enhance contact center functionalities.

- Ensure high availability and low-latency performance for real-time customer interactions.

- Collaborate with cross-functional teams, including AI, machine learning, and data engineering teams, to integrate intelligence into call center operations.

- Troubleshoot and resolve production issues, performance bottlenecks, and scalability challenges.

Key Skills & Experience :

- Having decent experience in software engineering with strong expertise in Java or C++.

- Experience in designing and building distributed, cloud-native applications.

- In-depth knowledge of VoIP, SIP, RTP, WebRTC, IVR, ACD, CTI,Dialer and Call Routing.

- Experience working with contact center solutions, dialer systems, and call center analytics.

- Expertise in microservices architecture, Kubernetes, Docker, and RESTful APIs.

- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

- Experience working with real-time streaming architectures and messaging queues (Kafka, RabbitMQ, etc.)

- Strong problem-solving skills with the ability to debug and optimize complex systems.

- Understanding of AI-driven automation and integration with customer engagement platforms.

- Excellent communication and collaboration skills.

What We Offer :

- Medi Claim Benefits.

- Paid Holidays.

- Casual/Sick Leave.

- Privilege Leave.

- Bereavement Leave.

- Maternity Leave.

- Paternity Leave.

- Wellness Coaching.

- Employee Referral Bonus.

- Professional Development Allowances.

About RingCentral :

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone- (MVP- ) global platform.

More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral- empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal-opportunity employer that truly values diversity.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.