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RINAC - Manager - Application
Rinac India
posted 4mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Providing technical support / clarifications on products to sales team, Direct and Indirect customers.
- Handling customer complaints to the satisfaction of customer by providing resolution by identifying root cause and reporting back to customer and feedback submission to DE /OEM team.
- Support in on need based site trainings to OEM s, top contractors, key end customers at customer place to help customers better understand the product /Solutions features, Installation, operation, maintenance and trouble shooting.
- Addressing Telephonic / short support calls from customers on technical clarifications.
- Prepare videos/quick reference guides on product features/ installation/maintenance / Electrical needs and troubleshooting for key products.
- Support in exhibitions / road shows / virtual external technical needs.
- Technical validation of performance measurement through field trials / validate value proposition of key automation and new products/solutions.
- Support virtual technical training needs for sales, Service providers and other stake holders on various topics like safety, Installation / service, Automation, New products etc.,
- Benchmark, validate and build value proposition vs key competition in both existing and new product portfolio.
- Support in early product trails / reporting performance / providing feedback on new products/solutions.
- Lead and support trouble free 1st user experience on all such products.
- Providing spares recommendation for stock by analyzing sales history, product performance and market demand.
- Lead in Retrofit /refurbishing business with key end users.
- Interact with key consultants, end customers etc., in positioning our products and solutions, product technologies and general brand building.
- Act as a pivotal single point contact between sales and DE/OEM / factory on all technical needs.
Skills and Qualifications:
- Bachelor s degree in Engineering preferably in Mechanical.
- Minimum 10 years experience in NH3 Refrigeration with five years in screw refrigeration System as application Engineer/manager role in cold chain industry.
- Experience of Auto Cad and drawings.
- Analytical mindset with the ability to make data-driven decisions.
Employment Type: Full Time, Permanent
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What people at Rinac India are saying
Manager salary at Rinac India
reported by
5
employees
with 14-17
years exp.
₹11.6
L/yr - ₹12.5
L/yr
26%
less
than the average Manager Salary in India
View more details
What Rinac India employees are saying about work life
based on 96 employees
Strict timing
Monday to Friday
Within country
Day Shift
Rinac India Benefits
Job Training 
Health Insurance 
Soft Skill Training 
Team Outings 
Work From Home 
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RINAC - Assistant Manager / Sr. Engineer Sales & Marketing
2-8 Yrs
Ahmedabad
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