Sr Support Engineer, EBS

About Rimini Street, Inc.

We are actively seeking a Sr Support Engineer, EBS . This role is based in India, Hyderabad.

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, if you are best of the best, you belong to Rimini . We are on a mission to contribute significantly to our Rimini ONE program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

We are looking for EBS Projects Support Engineer

• 10+ years relevant Oracle EBS experience
• 5+ years direct support of application end-users in a Corporate environment
• Technical and Functional Expertise with solid understanding of underlying data flow and functionality in :

• Project Costing
• Project Billing
• Project Management
• Project Contracts
• Project Manufacturing
• Project Resource Management
• OTL for Projects
• Oracle Applications Debug Methods

• Candidate should be expert in Sql, Pl/sql, Oracle Forms and Reports

• Expertise with Oracle EBS R12, including extensive history of support and administration of the application.
• Knowledge of Oracle maintenance/patching mechanics and EBS architecture
• Demonstrable history solving complex problems across multiple modules

• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships.
• Deep knowledge of Oracle EBS customization/extension methodologies.
• Excellent development skills using Oracle EBS toolset.
• Excellent interpersonal, presentation and communication skills - verbal written
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home based office in a virtual environment.

• The best candidates will have extensive knowledge of multiple EBS R12 modules including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• A consulting background, while not mandatory, would be useful

• Degree in Computer Science or related field or equivalent experience.

Work Location: Hyderabad, India

Work Timing: EMEA shift (11:00AM to 8:00PM IST)

Why Rimini Street

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Accelerating Company Growth