Desktop Support Engineer (3-5 yrs)

Roles and Responsibilities :

- Install, configure, and maintain desktop operating systems, software applications, and peripheral devices.

- Manage email backup systems, ensuring that users' emails are regularly backed up and accessible for recovery when needed.

- Troubleshoot and resolve issues related to hardware, software, networking, and user accounts.

- Respond to service desk tickets, phone calls, and emails in a professional and efficient manner.

- Collaborate with IT teams to ensure seamless system upgrades, patches, and deployments.

- Assist in setting up and configuring new desktop systems for employees, including imaging and software installation.

- Provide training and support to end-users on various software applications, hardware, and best practices.

- Perform regular hardware maintenance, including diagnostics and repairs on desktops and laptops.

- Maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system.

- Ensure compliance with company security policies by managing user access, permissions, and security settings.

- Assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems.

- Participate in the creation and maintenance of IT documentation and knowledge base articles.

Qualifications :

- 3+ years of experience in providing desktop support in a corporate environment.

- Strong understanding of Windows operating systems (Windows 10/11).

- Experience with common desktop applications (Microsoft Office Suite, browsers).

- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).

- Excellent communication and interpersonal skills.

- Strong customer service orientation with a focus on user satisfaction.

- Ability to work independently and as part of a team