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3.6

based on 89 Reviews

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41 Rhysley Private Limited Jobs

Quality Analyst

Rhysley

 · 

3.6

 based on 89 Reviews

3-5 years

₹ 2.7 - 3.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Remote

1 vacancy

Quality Analyst

Rhysley Private Limited

posted 5mon ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Data Analysis Salesforce Auditing Analytical Chemistry SAP Quality Management

+ 1 more

Job Description

1. Quality Audits:
  • Conduct quality audits on customer interactions to ensure adherence to quality
standards and compliance requirements.
  • Evaluate the effectiveness of sales interactions and identify areas of improvement.
2. Data Analysis:
  • Analyze data from customer interactions to identify trends and areas for
improvement.
  • Use data to inform strategies for enhancing sales performance.
3. Feedback and Coaching:
  • Provide constructive feedback and coaching to sales executives to help them
improve their performance.
  • Develop individualized improvement plans for sales executives based on audit
findings.
4. Collaboration:
  • Work closely with the sales team and other stakeholders to implement process
improvements.
  • Facilitate communication between the QA team and sales department to ensure
alignment of goals.
5. Reporting:
  • Create and maintain quality reports and dashboards to track performance and
improvements.
  • Present findings and recommendations to management and stakeholders.
6. Industry Knowledge:
  • Stay up-to-date with industry trends and best practices in quality assurance.
  • Incorporate new methods and strategies to improve QA processes.

Requirements:
Bachelors degree or equivalent.
Minimum of 2 years of experience in the Quality Assurance domain within the BPO
industry.
Strong analytical and problem-solving skills.
Excellent communication skills in English, both verbal and written.
Ability to provide feedback and coaching to sales executives.
Flexibility to work in a dynamic and fast-paced environment.

Preferred Qualifications:
Experience with quality management software and tools.
Understanding of sales processes and strategies.
Certification in Quality Assurance or a related field.

Technical Requirements:
Reliable high-speed internet connection (with static IP).
A dedicated, quiet, and distraction-free workspace at home.
Desktop / Laptop with a minimum of [i3 processor & 8 GB Ram].
Headset with microphone for clear communication.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Analyst roles with real interview advice

What people at Rhysley Private Limited are saying

Quality Analyst salary at Rhysley Private Limited

reported by 3 employees with 3-5 years exp.
₹2.7 L/yr - ₹3.2 L/yr
39% less than the average Quality Analyst Salary in India
View more details

What Rhysley Private Limited employees are saying about work life

based on 89 employees
51%
77%
64%
96%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Rhysley Private Limited Benefits

Job Training
Health Insurance
Work From Home
Child care
Soft Skill Training
Free Transport +6 more
View more benefits

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Rhysley Private Limited Faridabad Office Location

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Faridabad  (1)
Faridabad, Haryana Office
Plot No.161, Sector-68, IMT, Faridabad, Haryana - 1210 04, India Faridabad, Haryana
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