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Sr. Customer Support Representative/ Subject Matter Expert
Rhysley Private Limited
posted 8hr ago
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Fixed timing
Key skills for the job
Job Description
B2B SalesCRM & ERP sales & SupportExcellent Communication
Company Profile: www.rhysley.com
Brand Online Site: https://www.mehar.com/india
Position Profile: Sr. Customer Support Representative/ Subject Matter Expert
JobTitle: Sr. Customer Support Representative / Subject Matter Expert
CompanyName: Rhysley Private Limited
Company Website : https://www.rhysley.com/
Brand Website : https://www.mehar.com/india
ERP Website : https://www.smarterp.work/
Company Website : https://www.rhysley.com/
Brand Website : https://www.mehar.com/india
ERP Website : https://www.smarterp.work/
Location:700AA, SRS Tower, Sector 31, Faridabad - 121003
Job Type: Full-time | Day Shift
WorkingDays: 6 Days (Rotational Week Off)
About the Role:
We are seeking an experienced Senior Customer Service Representative(Sr CSR) who will play a key role in driving our B2B sales and softwaresupport initiatives within the Apparel Industry . This role requiresa unique blend of strong sales acumen, exceptional customer service, and deepunderstanding of industry-specific software solutions. The ideal candidate willhave a proven track record in the apparel sector with a focus on B2Brelationships and technical support for software products.
Key Responsibilities:
- B2B Sales:
- Build and manage strong relationships with business clients in the apparel industry.
- Drive sales growth by identifying new business opportunities, prospects, and markets.
- Maintain and expand existing customer accounts through proactive engagement and understanding of their business needs.
- Coordinate with cross-functional teams to ensure seamless onboarding and service delivery to clients.
- Meet or exceed sales targets and KPIs related to B2B sales.
- Software Sales & Support:
- Promote and sell industry-specific software solutions to new and existing business clients.
- Provide in-depth demonstrations and explanations of software features and benefits to clients.
- Offer technical assistance, troubleshooting, and support for software-related inquiries and issues.
- Work with the product team to provide feedback and suggest improvements based on client input.
- Assist clients with software training, onboarding, and ongoing support to ensure effective use of the tools.
- Customer Service Excellence:
- Serve as the primary point of contact for B2B clients, addressing concerns, inquiries, and ensuring satisfaction.
- Resolve complex issues and provide timely resolutions for any client-related problems.
- Provide consistent and professional support through various communication channels including phone, email, and chat.
- Document customer interactions and technical issues in the CRM system.
- Collaboration & Reporting:
- Collaborate with internal teams (sales, marketing, technical support) to develop solutions and improve client experience.
- Generate reports on sales activities, customer feedback, and software performance.
- Identify trends and proactively suggest improvements to internal processes or product offerings.
Qualifications:
- Experience:
- Minimum 5 years of experience in a customer service role with a focus on B2B sales and support.
- Prior experience in the apparel industry would be an added advantage.
- Strong experience with software sales and providing technical support for software products.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a solution-oriented approach.
- Ability to manage multiple accounts and priorities efficiently.
- Proven ability to meet sales targets and achieve growth within existing accounts.
- Knowledge of industry-specific software tools (e.g., ERP, CRM) preferred.
- Education:
- Graduated, Post Graduated
- Technical Skills:
- Proficiency in CRM software, sales tracking systems, and Microsoft Office Suite.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Representative roles with real interview advice
What people at Rhysley Private Limited are saying
Rating based on 1 Customer Support Representative
review
Anonymous · Other
in Faridabad
Likes
Great work culture, management is very supportive , Salary is good
- Salary - Excellent
+6 more
Dislikes
everything is good but its 6 days working
Customer Support Representative salary at Rhysley Private Limited
reported by
4
employees
₹2.9
L/yr - ₹3
L/yr
7%
less
than the average Customer Support Representative Salary in India
View more details
What Rhysley Private Limited employees are saying about work life
based on 87 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Rhysley Private Limited Benefits
View more benefits
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