Reward360 - Senior Program Manager (4-9 yrs)

Company Overview:

Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company.

Headquartered in Bangalore with an office in Dubai and Singapore, our 'Global' loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered!

Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today.

With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.

The only constant in today's difficult and dynamic market is 'change' .

Our team is dedicated to using behavioural patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them.

This helps make our programs more relevant and puts the customer on the path of true loyalty.

Role Overview:

We are seeking an experienced and dynamic Staff Program Manager with a strong background in

Program and Delivery Management:

- This role requires extensive experience managing end-toend delivery across complex projects and expertise in administering Jira and Confluence to optimize workflows and project transparency.

The ideal candidate is a strategic thinker with a keen eye for process improvement, excellent communication skills, and a proven track record of working effectively across cross-functional teams.

Key Responsibilities:

Program & Delivery Management

- Oversee and drive successful program delivery, ensuring project objectives are met on time, within scope, and within budget.

- Consolidate best practices from individual customer programs to bring delivery standard in terms of processes to the organisation

- Collaborate with cross-functional teams to develop, monitor, and report on program KPIs, timelines, and milestones.

- Identify risks, manage dependencies, and proactively address potential issues to keep programs on track.

- Regularly communicate program status to leadership and stakeholders, providing insights and actionable updates.

Process Optimization & Continuous Improvement

- Identify, implement, and maintain best practices for project and program management processes across the organization.

- Drive continuous improvement initiatives to streamline workflows, reduce bottlenecks, and improve team productivity.

- Mentor and support project and delivery managers and teams, fostering a culture of accountability, collaboration, and excellence.

Stakeholder Management

- Act as the primary point of contact for stakeholders, ensuring alignment and clear communication regarding program objectives and progress.

- Engage with senior leadership to provide updates, gather requirements, and ensure alignment on strategic objectives