To thrive in this role, you have well-developed problem-solving skills, good analytical skills and are actively looking to challenge yourself in your work. You are focused and able to structure your tasks and priorities independently. Learning new tasks comes easily for you and you have the ability and interest to help others, including both colleagues and customers.
Working as an Implementation specialist is a highly variable role which includes a broad range of different tasks. The primary responsibility is to act as an application- and solution specialist for the platform ONESOURCE Pagero. As an Implementation specialist, you work both independently and in together in teams, since you will be working with several projects in parallel.
About the Role
3-5 years in IT integrations and configuration, preferably in e-invoicing.
Understanding of the AP/AR lifecycle and compliance regulations in the EU/APAC region for e-invoicing.
Deliver end-user and super-user training; make decisions on configurations and troubleshooting.
Act as a specialist in large, cross-functional implementation and partner projects.
Contribute to project plans and timelines.
Resolve customer support issues.
Engage with internal teams (product, sales, support) and partner organizations.
Assist with presales activities like software demos and prospect scoping.
Customize and configure applications as per specifications.
Design, develop, and document project deliverables according to timelines and budgets.
Involve in application configuration, implementation, and testing.
About You
Act as an implementation- and solution specialist in larger, cross-functional implementation projects or partner projects
Input onto project management activities including creating and updating project plans and timelines.
Resolving customer support issues
Engaging with other key teams within the business (eg the product, sales and support teams) and partner organizations.
Assisting with presales activities - eg software demonstrations, scoping new prospects, etc
Engages with other key teams such as Product Management & Engineering within Thomson Reuters as appropriate to deliver end to end solutions.
Customizes and configures applications to agreed specifications.
Designs, develops, and documents project deliverables per project timelines and budgets agreed with customers.
Application configuration, implementation, and testing
What s in it For You?
Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:
Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.
Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.