Sr Technical Program Manager

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Drives processes and execution oversight for Engineering Teams. Enables Product Engineering team productivity and agility by demonstrating Agile/Scrum concepts and principles where appropriate. Focuses on team execution.

How will you make an impact in this role?

Facilitate and Leads the Team Execution

Drives team/release level processes demonstrating servant leadership coupled with domain knowledge and technical savvy. Facilitates Sprint planning meetings and other Scrum ceremonies with delivery team.

Support product owners by ensuring backlog refinement and readiness.

Ensures dependency alignment across teams.

Execute the Program Increment (PI) objectives to support the strategy, vision and road map

Ensure value is achieved by the team on behalf of end users.

Works with the product owner to develop a prioritize team backlog.

Collaborates with other Technical Project Managers (TPM) to coordinate cross-team dependencies and other teams within the organization.

Create data-driven insights into the delivery and execution of the team using relevant team level metrics.

Raises impediments, handles risks, dependencies, and resourcing needs.

Support and encourage innovation through continuous exploration.

Drive Agile team objectives.

Provide visibility into gaps, issues, risks, and opportunities across Agile teams.

Track and measure user story execution.

Manages external relationships, e. g. product or vendor partners. Technical Skills

Assist with maintaining Central applications and disaster recovery plans and resolving information security vulnerabilities.

Understand the team s technical platforms and applications.

Facilitate solution technical alignment discussions. Leadership and Coaching

Coach leaders and teams in Lean-Agile practices and mindsets.

Live the Agile and SAFe Values and Principles.

Encourage diversity of thought and demonstrate an open mindset.

Foster a culture of trust and leadership in others.

Champion a learning culture to drive continuous improvements and standardization.

Respectfully and purposefully challenge the status quo.

Inspires collaboration and quality practices between system architects, Agile teams, and product teams.

Provides guidance to ensure the timely identification and prioritization of technical infrastructure to support implementation of priority features and enablers, e. g. Architectural Runway.

Promotes compliance with SDLC standards across the team.

Ensures data integrity for the team within the Agile Management tools.

Preferred Qualifications

• Bachelor s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
• 3+ years of technical delivery experience with a demonstrated track record of growing responsibility.
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec.
• Experience with design and coding across one or more platforms and languages a plus.
• Agile Certification or Certified Scrum Master a plus.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities