Manager Audit (Quality Assurance)

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

About the Role

The Quality Assurance (QA) team directly contributes to IAG's strategy through QA strategic initiatives that are increasing QA's use of Data-Driven Continuous Auditing and assuring that IAG delivers high-quality, high-impact results.

We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.

How will you make an impact in this role?

• Participate as a key team member on Quality Assurance (QA) reviews responsible for assisting with annual planning and owning core QA activities, more complex areas, and challenging workloads on successive assignments.
• Maintain a big picture view of the QA function and focus on value-add and risk-based methodology.
• Collaborate with audit teams and IAG Professional Practices to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results.
• Present QA review objectives, scope, and results to IAG senior management, clearly articulating the potential impact of control and/or quality gaps in a highly professional and proficient manner.
• Proactively, efficiently and effectively lead QA review execution including supervise and mentor junior staff, review their workpapers, and escalate issues and in conformance with professional and department standards, budgets, and timelines.
• Evaluate results, synthesize findings across the review and draft QA review reports.
• Monitor a portfolio of QA analytics, assess analytic results, use the analytic data to tell the potential story, and work with audit and Professional Practices colleagues to validate that story.
• Proficient use of automated workpapers, analytics and other department and company tools.
• Validate that actions taken by IAG management to address QA findings are appropriate and document the results.
• Maintain audit proficiency through ongoing professional development including data literacy skills.
• Effectively coach, teach, mentor and develop junior colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the QA review and analytic lifecycle, and audit methodology.
• Develop and maintain strategic partnerships with Audit and Professional Practices teams through collaboration.
• Assist with regulatory exams and corrective actions when needed.
• Drive QA communication protocols to support QA branding goals across IAG.
• Develop and provide training to targeted audiences highlighting internal audit best practices.

Minimum Qualifications

• 3+ years of experience in Assurance, Internal Audit, or Financial Services
• BA or BS degree in Accounting, Finance, Business, Information Systems, or equivalent degree
• Proficiency and experience in the application of control theory and professional auditing practices including the audit lifecycle, and working with data analytics.
• Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and professionalism.
• Strong client-facing and internal communication skills across all mediums and at various organizational levels.
• Project management and collaboration skills, including the ability to support concurrent activities across multiple teams, goals, and/or competing priorities, as well as managing team members.
• Ability to ideate and employ strong analytical and creative thinking skills with a focus on quality.
• Proficient in Microsoft Office applications including Excel, Word, PowerPoint, and Visio.

Preferred Qualifications

• Advanced degree in Accounting or related field.
• Preferred financial services industry experience, especially retail banking, and an understanding of related products, services, features, economics, and key regulations.
• Professional Certification (CIA, CISA, CPA, or equivalent).

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities