Manager-Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let s lead the way together

Join Team Amex and let s lead the way together.

Functional Description:

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

The team is passionate about enabling the best customer experience every day through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a comprehensive understanding of that customer. Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and environment of big data.

As a part of the Customer 360 Commercial Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Role & Responsibilities:

We re looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:

• Partner with various Amex LOB s and other product/support teams for enabling commercial journeys and implementation of demographic data linkages via C360.
• Identifying opportunities to drive product strategy, roadmap and support development of new features as product owner/product manager.
• Advanced data extraction and analytics to derive opportunities to fine tune existing data quality and build linkages.
• Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality, integrity and accuracy at product level.
• Facilitate stakeholder management and collaboration across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
• Oversight of product backlog and driving prioritization based on business needs and product value.
• Continuous Improvement: Continuously seek ways to improve data product development processes and the quality of data products while staying informed about industry trends, best practices, and advancements in data technologies.
• Foster a culture of innovation, grounded in data driven opportunity identification

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities