Manager-Digital Product Management

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impa ct every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of The Department

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Job Roles and Responsibilities:

Enterprise Data Platforms' (EDP) team s vision is to deliver exceptional customer experience every day, empowering the enterprise to use trusted data and insights enabled through best-in-class suite of products.

• Lead and supervise the translation of product strategy into detailed requirements for prototype construction and final product development by engineering teams, via collaboration with multiple stakeholders on Requirements Grooming, Design, Architecture and Prioritization across multiple scrum teams.
• Assess value, develop use cases, and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy.
• Partner with the design and technology teams to develop, evaluate, deliver the defined capabilities, and rapidly iterate innovative solutions.
• Mentor the product owners on eliciting user needs and matching them to the wider product vision.
• Keep up to date with industry, competitor, Agile/SAFe methodologies, and latest trends.
• Manage program blocking issues, anticipate and make tradeoffs, and balance the business needs versus technical or operational constraints.
• Serve as the internal and external subject matter expert for products.

Functional Responsibilities:

As a Product owner with Enterprise Data Platforms team, execute product development strategy for key enterprise data products like Bigdata Platform (Cornerstone) & Google Cloud Platform (Lumi). We would expect candidate to be data driven, understand business requirements, product gaps/requirement gaps, technology to be used and drive feature choices.

• Work with the leader to support on the tech design and architecture of the products to ensure solution is scalable and can solve for majority of the applications and databases in the company.
• Constantly test their own products, create edge cases and if required should have the ability to write and define product specs from scratch.
• Mentor the team in shaping the deliverables both from a functional and technical perspective and be able to drive the vision with the engineering teams.
• Breaking down high-level milestones into requirements, user stories, and acceptance criteria
• Reviewing and accepting engineering deliverables, ensuring it meets all your requirements.
• Should be able to work with complex cross functional teams: Engineers, Architects, Governance & Business Partners.
• Identify and manage program blocking issues, provide escalation management, anticipate, and make tradeoffs, and balance the business needs versus technical or operational constraints.
• Develop, improve, or transform existing processes to support product(s) development with an aim towards operational excellence.
• Co-ordinate communication, escalate and facilitate resolution of risks, issues and changes tied to the Product Backlog
• Evaluate external tools/capabilities landscape in data management to assess applicability for platform.

Qualification Requirements:

• Bachelor s or master s degree in information technology, Computer Science, Information security, Mathematics, Statistics, MBA or any other relevant qualification .
• 5+ years of demonstrated excellence in delivering business solutions across a variety of platforms and technologies such as GCP, Big Data, Pyspark, Hive, Scala, Python
• Knowledge about Databases, SQL, Data movement, APIs, developing user interfaces & BI reporting is preferred.
• Working knowledge of Scaled Agile Framework, have an Agile mindset, and can embrace new opportunities and adapt easily to change.
• Strong communication, product, and problem-solving skills.
• Data product development & implementation experience is preferred.
• Ability to think abstractly and deal with ambiguous/under-defined problems.
• Knowledge and experience of GCP (Google Cloud Platform) and cloud services is preferred.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities