Bus Analyst-Data Analytics

You Lead the Way. We ve Got Your Back.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world.

The American Express Enterprise Digital Experimentation & Analytics (EDEA) leads the Enterprise Product Analytics and Experimentation charter for Brand & Performance Marketing and Digital Acquisition & Membership experiences as well as Enterprise Platforms. The focus of this collaborative team is to drive growth by enabling efficiencies in paid performance channels & evolve our digital experiences with actionable insights & analytics. The team specializes in using data around digital product usage to drive improvements in the acquisition customer experience to deliver higher satisfaction and business value.

About this Role:

This role will report to the Manager of International Acquisition experience analytics team within Enterprise Digital Experimentation & Analytics (EDEA) and will be based in Gurgaon. The candidate will be responsible for delivery of highly impactful analytics to optimize our Digital Acquisition Experiences across International Markets (Shop, Apply, GO2 etc)

• Deliver strategic analytics focused on Digital Acquisition experiences across International Markets aimed at optimizing our Customer experiences
• Define and build key KPIs to monitor the acquisition journey performance and success
• Support the development of new products and capabilities
• Deliver read out of experiments uncovering insights and learnings that can be utilized to further optimize the customer journey
• Gain deep functional understanding of the enterprise-wide product capabilities and associated platforms over time and ensure analytical insights are relevant and actionable
• Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data

Minimum Qualifications

• Advanced degree in a quantitative field (e. g. Finance, Engineering, Mathematics, Computer Science)
• Strong programming skills are preferred. Some experience with Big Data programming languages (Hive, Spark), Python, SQL.
• Experience in large data processing and handling, understanding in data science is a plus.
• Ability to work in a dynamic, cross-functional environment, with strong attention to detail.
• Excellent communication skills with the ability to engage, influence, and encourage partners to drive collaboration and alignment.

Preferred Qualifications

• Strong analytical/conceptual thinking competence to solve unstructured and complex business problems and articulate key findings to senior leaders/partners in a succinct and concise manner.
• Basic knowledge of statistical techniques for experimentation & hypothesis testing, regression, t-test, chi-square test.

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities