Microsoft Windows Desktop Management

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define a client issue and interpret and design a resolution. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application.

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work-related problems.

- Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction.

- Troubleshoot system or application issues and provide timely resolutions.

- Collaborate with cross-functional teams to identify and resolve complex technical problems.

- Maintain accurate documentation of client issues, resolutions, and best practices.

- Stay updated with the latest industry trends and technologies to provide effective support.

- Assist in the testing and implementation of system or application updates and enhancements.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.

- Strong understanding of IT support principles and best practices.

- Excellent problem-solving and analytical skills.

- Exceptional communication and interpersonal skills.

- Ability to work effectively in a fast-paced and dynamic environment.

Additional Information:

- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.

- This position is based at our Bengaluru office.

- A 15 years full-time education is required.

Summary:

As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe.

Roles & Responsibilities:

- Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs.

- Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance.

- Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents.

- Act as the primary point of contact for application support, leading the effort to design, build, and configure applications.

- Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions.

- Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc