ReSource Pro - Manager - Service Delivery (15-20 yrs)

- In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate.

- Leading the Service Delivery team, managing conflicts, and ensuring the team's processes and tasks are carried out efficiently.

- Honing and leading the improvement team for delivery infrastructure.

- Managing finances and budget.

- In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client.

- Drive the teams to remediate problems and provide root cause analysis as needed.

- In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish

Principal Responsibilities:.

- Manage and coach direct reports to be effective in both client management and people management.

- Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors.

- A key part of the role of a service delivery manager is to establish and refine delivery processes.

- The goal of streamlining these processes is to ensure that each client gets the same great experience from the initial stage.

- Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients.

- Oversee the teams in different stages of the delivery process, even though you may not be the direct line manager.

- Holds all the processes and employees within these teams accountable for carrying out the required tasks and providing great customer service.