Customer Resolution Representative

• Perform various operational tasks on complex securities that require general knowledge of unit functions and systems
• Support securities operations
• Identify ways to improve the overall process
• Perform moderately complex duties such as processing, researching inquires and reconciling transactions
• Review time sensitive documents
• Receive direction from supervisor and coordinate situations involving other departments
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Experience:

• 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Experience in Securities Operations and movement of Securities and Cash in IRA And Brokerage Accounts.

Desired Qualifications:

• Min bachelor's in commerce/ BBA, MBA in Finance and similar finance related qualifications will be advantageous.

Job Expectations:

• Job expectations will be to review complex paperwork submitted by clients and process transactions involving both cash and securities.
• Liaison with ACAT Teams, Legal Teams, Risk Teams to resolve queries and complete asset movement from deceased accounts to Beneficiary Accounts.
• Have good exposure to MS-Excel which will be utilized in day-to-day workings.
• Have good knowledge of U.S Securities Markets and Financial Instruments which will be required in Asset Movement function for the Job Role.
• Have good working knowledge of IRS Regulations with regards to IRA Accounts and Brokerage Accounts.
• Have good, focused mindset to work in movement of Securities without causing errors ad misses due to complex nature of movement involved and securities valuation related to the market.