Adobe Experience Platform Support Specialist (5-10 yrs)

Job Description :

We are seeking a skilled it to join our team. The ideal candidate will have strong expertise in Adobe Experience Cloud solutions, particularly Adobe Experience Platform (AEP), Real-time Customer Data Platform (RTCDP), and Adobe Analytics. This role involves troubleshooting, managing access controls, debugging SDKs, and supporting the implementation of new capabilities within AEP.

Key Responsibilities :

- Adobe Analytics Setup & Configuration : Implement and configure Adobe Analytics, ensuring seamless data collection and reporting.

- Web/App SDK Debugging : Troubleshoot and debug Adobe Web and Mobile SDKs using tools like Chrome DevTools, Charles Proxy, or Postman.

- Access & Role Management : Administer user roles and permissions within the Adobe Experience Cloud ecosystem, ensuring security and compliance.

- Real-time CDP Support : Assist in managing customer data ingestion, identity resolution, segmentation, and activation in Adobe Real-time CDP.

- Proof of Concept (POC) & Feature Exploration : Conduct POCs to explore new capabilities in AEP, identifying innovative solutions for customer experience enhancements.

- Collaboration & Troubleshooting : Work closely with internal teams, including marketing, analytics, and development teams, to resolve technical issues and improve platform performance.

Required Skills & Qualifications :

- 3+ years of experience working with Adobe Experience Platform (AEP) and Adobe Analytics.

- Hands-on experience with Real-time CDP, audience segmentation, and data governance.

- Strong knowledge of Adobe Web SDK and Mobile SDK debugging.

- Experience with Adobe Launch (Tag Manager) for tracking and data collection setup.

- Proficiency in debugging tools such as Chrome DevTools, Charles Proxy, and Postman.

- Understanding of APIs, data connectors, and integrations with AEP.

- Ability to analyze and interpret Adobe Analytics reports and customer journey data.

- Strong problem-solving skills and ability to work in a fast-paced environment.

Preferred Qualifications :

- Experience working in customer data management and digital marketing.

- Familiarity with JavaScript, JSON, and tag management principles.

- Certification in Adobe Experience Cloud solutions is a plus.

Why Join Us :

- Opportunity to work with cutting-edge Adobe Experience Cloud technologies.

- Collaborative and dynamic work environment.

- Professional growth and learning opportunities.