Relationship Manager, Relationship Officer

Role & responsibilities

• Individually acquire and nurture relationships of the bank through all banking products
• Generate new business to achieve defined sales targets
• Build and deepen relationships with existing Customers to achieve increase in share of wallet and revenues.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage relationships of an existing portfolio of clients to up-sell and cross-sell different products of the bank with main focus on Wealth.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Manage the key performance indicators at the highest level.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Achieve the Targets set in terms of product mix.
• Achieve best in class productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Awareness of all regulatory and compliance guidelines and policies (particularly in relation to high value transactions)
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Get additional New to the bank Customers (NTBs)

• Generate new customer leads through various channels
• Proactively identify sales prospects and conduct business development activities
• Follow up on new leads and referrals to generate business
• Achieving the monthly sales targets, cross sell assets and fee products
• Follow various internal guidelines and procedures of the bank
• Ensure customer satisfaction through regular engagement and enhance customer wallet share.
• Resolve customer queries/issues and facilitate customer service
• Maintain periodic status reports, including daily activity report and calls/follow-ups made
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Portfolio management of customers between identified thresholds.
• Activation of inactive accounts
• Cross sell Liability, Assets and TPP Products.
• Upsell and up tier customers to higher variant of products and services
• Achieve monthly budgets.
• Service walks ins and existing customer in branch and outside of branch
• TDS, 15G, 15H handling in branch
• Get additional NTB customers to the bank
• Customer on-boarding
• Adherence to Banks and regulatory guidelines