.Net Support Engineer (3-8 yrs)

Job Description :

Responsibility :

- Respond to customers within SLAs with proper plan for resolution

- Identify user errors, application issue (ideally specific part of the application)

- Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues.

- Gain a technical and functional understanding of the platform architecture

- Expertise in analyzing logs to isolate problems

- Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue

- Collect logs and data to assist in ongoing investigation of underlying defects

Mandatory :

- Overall Experience of 4-7 years.

- Please look for resources in the mentioned experience range only.

- Minimum 3+ years of experience as Technical support engineer providing support for complex IT systems in international environment

- Excellent communication skills in English both written and verbal

- Strong knowledge of C#, LINQ, Entity Framework 4.0+,Code First, WCF/Web API and XML.

- Strong background in Entity framework with LINQ

- Good understanding of information architecture and data modelling

- Skills leveraging SOA technologies such as web services, SOAP, JSON, and REST architectures.

- Multi tire Enterprise application server frameworks

- Good Knowledge on OAuth SSO

- Should take ownership and have customer first attitude