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18 Registerexperts.com Jobs
Telecom Engineer, Senior Principal
6-12 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Telecom Engineer, Senior Principal
Registerexperts.com
posted 5mon ago
Job Role Insights
Key skills for the job
Job Description
- Genesys Contact Center experience is r equired including installation , maintenance, and advanced configuration on the platform.
- Provide technical leadership CCaaS omni-channel s including voice, chat and web messaging
- Works independently and as a team member to monitor and maintain the platform
- Maintains all appropriate documentation in support of Telecom
- Collaborat e vendors, other engineers, product owners, designers and project manager to deliver work products
- S upport platform integrations between systems and data
- S upport automation efforts leveraging workflows, RPA, NLP, BOTs and more
- S upport platform upgrades and patches, maintenance, underlying feature updates
- D eliver error free code adhering to standards, schedules, and business requirements
- C onsistently communicate status to manager , teammates and stakeholders
- On-Call Support - Participate in 24x7 on-call team rotations
- Bachelors degree in computer science or re l ated engineering field of study
- Minimum of 8 + years of experience in c ontact c enter technologies
- Deep understanding of c ontact c enter a rchitecture with working knowledge of communications protocols , integration and APIs : WebRTC , SIP , VOIP, CTI , SBC , etc.
- Ability to design and implement customer omni-channel routing using profiles, skills, queues, call backs, emergency messages, hours of operations and more
- A bility to architect and implement Genesys solutions involving configuration, scripting and integrat ion of peripheral systems leveraging API s and more
- Performs challenging issue resolution and troubleshoots complex issues that come into the Service Desk or t eam communication channels
- Development and consumption of REST and/or SOAP APIs
- Relational database design concepts and SQL
- Knowledge of data privacy, TCPA, PCI, PII, E-911 and other related regulations
- Knowledge of the software engineering development lifecycle including design, configuration, testing, debugging, implementation, and support of large-scale, business-centric, and process-based applications
- Hands-on experience with 1 or more contact centers such Genesys, CISCO, AVAYA
- Exposure to Linux, AWS, Azure, DevOps
- Exposure to cloud-based technologies
- Exposure to AI/ML, NLP, BOTs
- Exposure to Audiocodes , PCI Pal, Pega, Salesforce a plus
- Excellent verbal and written communication skills
Employment Type: Full Time, Permanent
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Telecom Engineer, Senior Principal
6-12 Yrs
Kolkata, Mumbai, New Delhi +4 more
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