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2 Yes Bank Regional Head Jobs

Regional Head - Affluent Service - Kolkata

8-13 years

Kolkata

1 vacancy

Regional Head - Affluent Service - Kolkata

Yes Bank

posted 3d ago

Job Description

Role & responsibilities :


Strategy and Planning


Use Program & Channel enablers for:

  • Seamless onboarding of NTB clients through Welcome calling and Channel activation
  • Migrate mapped customers to self-help channels for seamless transactions
  • Increase product penetration through curated client engagement plan

Policies, Processes & Procedures


  • Work in close coordination with Branch Leadership team to:
  • Ensure 100% Client coverage & enhanced servicing by SRMs
  • Ensure TAT adherence of Account Instructions, Account Opening, Complaints, Requests for the mapped clients
  • Ensure efficient servicing of Affluent walk-in clients with no complaints
  • Tracking & monitoring of the customer NPS scores of the SRMs

People Management


  • Lead and manage a team of Affluent Service Relationship Managers, ensuring high performance and adherence to service standards.
  • Monitor & drive the team performance against Goalsheet KPIs, providing coaching & support to enhance results
  • Recruitment and Training of Affluent Service Relationship Managers.

OPERATING NETWORK :-

1. Affluent Zonal Head

2. Branch Banking Team (Branch Manager, Cluster Head, Regional Head)

3. Product / Program Teams

4. Operations Team

5. Marketing and Communications Team

IT & Digital Transformation Team


Education :-

Masters or Bachelors Degree in Finance, Business or related fields

Preferred: MBA


Experience :-

7+years into Banking operations and customer servicing

Preferred: including 3-4 years of Team Management Role









Employment Type: Full Time, Permanent

Read full job description

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What Regional Head at Yes Bank are saying

4.2
 Rating based on 6 Regional Head reviews

Likes

Work life balance

  • Skill development - Good
  • +4 more
Dislikes

Currently with movement in leadership lot of decisions are not taken professionally

Read 6 Regional Head reviews

Regional Head salary at Yes Bank

reported by 57 employees with 11-23 years exp.
₹13.3 L/yr - ₹47.2 L/yr
14% more than the average Regional Head Salary in India
View more details

What Yes Bank employees are saying about work life

based on 7.8k employees
56%
40%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Yes Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Cafeteria
Team Outings +6 more
View more benefits

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Yes Bank Kolkata Office Location

View all
Kolkata Office
7A Russel Street, Kanak Tower Kolkata
West Bengal 700017

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