Collection Executive

Role & responsibilities

• Ensure timely collection of dues, maintaining records of payments.
• Contact users via calls, emails, and other channels for overdue payments.
• Follow up and negotiate on overdue payments.
• Address payment disputes and collaborate with internal teams for resolution.
• Track user accounts for timely payments and escalate issues.
• Generate reports on overdue payments and follow up accordingly.
• Maintain positive relationships with users, ensuring a customer-first approach.
• Handle sensitive customer data professionally.
• Keep accurate records in CRM and prepare reports on collection performance.
• Identify opportunities to improve the collections process and efficiency.
• Collaborate with management on strategies for achieving goals.

Preferred candidate profile

• 1-3 years in collections, debt recovery, or accounts receivable.
• Bachelors degree preferred (but not mandatory).
• Strong communication, time management, basic financial knowledge, and proficiency in MS Excel.