Collection Executive

Responsibilities:

• Account Monitoring: Regularly monitor accounts to identify outstanding debts and investigate historical data related to each debt or bill.
• Client Communication: Locate and contact clients to inquire about overdue payments, taking appropriate actions to encourage timely debt settlement.
• Payment Processing: Handle processing of payments and refunds, ensuring accuracy and efficiency.
• Issue Resolution: Address and resolve billing issues and customer credit concerns.
• Record Keeping: Update account status records and document collection efforts, ensuring all information is current and accurate.
• Reporting: Prepare and report on collection activity and accounts receivable status. This includes daily updates on cash remittance and collection to the supervisor.
• Debt Recovery: Manage recovery and collections across all segments and buckets, with a focus on higher DPD (Days Past Due) customers.
• Case Management: Track skip cases, asset non-availability cases, and ensure reconciliation with the Head Office (HO).
• Daily Collection MIS Preparation: Prepare daily Collection Management Information System (MIS) reports and submit them to the reporting person.

Skills and Qualifications:

• Undergraduate or Graduate degree preferred.
• Strong verbal and written communication skills for effective client interaction.
• High level of accuracy in processing payments, handling records, and reporting.
• Demonstrated ability to handle customer inquiries and disputes professionally.
• Effective management of multiple tasks and prioritization of higher DPD cases.
• Familiarity with MIS preparation and reporting tools