ServiceNow Developer

About the Job:

Red Hat is seeking a ServiceNow Application Developer to assist the ServiceNow CoE team with development of technical solutions and workflows within Red Hats ServiceNow platform. This person should have experience developing and configuring ServiceNow modules, workflows, catalog items, integrations, etc. in a ServiceNow environment. The ideal candidate will have strong technical skills balanced with excellent communication, people and customer service skills.

What will you do?

• Maintain existing ServiceNow modules to support the business and IT Service Management practices
• Create reports, dashboards, and workspaces
• Proactively monitor applications including licensing, usage, activity Implement additional ServiceNow modules and install plugins
• Adhere to standards for implementations in ServiceNow to ensure consistency and supportability of customizations
• Perform platform upgrade activities including remediation, review of key update sets, defect resolution
• Develop automated and functional test cases for regression testing, and execute them as part of any ServiceNow platform or module upgrade/change
• Drive the improvement of our ServiceNow implementation and service offerings based on user feedback
• Create custom workflows to support business processes
• Perform data imports
• Create integrations and process automation
• Administer and maintain API and data integration processes between ServiceNow and other services
• Create and maintain ServiceNow Business Rules and Metrics
• Create and maintain Service Catalog Items and Knowledge Bases
• Perform platform and module access administration as needed
• Work with key stakeholders, ServiceNow and vendors when delivering solution
• Perform other duties as assigned

What will you bring?

• Bachelor's degree (or equivalent work experience) and 2 years working as a ServiceNow application developer
• ITIL Foundation v4 certification preferred
• Experience with event and monitoring tool integrations Experience in API integrations with ServiceNow
• Experience working with multiple developers in one ServiceNow environment
• Experience using ServiceNow Orchestration and Performance Analytics
• SDLC experience in Agile SAFe environment strongly preferred
• Proficient in JavaScript, AngularJS, and HTML to create scripts in the course of normal ServiceNow administration duties
• Excellent time management and planning capabilities
• Ability to work in fast paced environment, with multiple technical and non-technical teams
• Ability to collaborate and communicate as part of a diverse team
• Understanding of enterprise IT architecture